SUPER HOST VV APARTMENTS S.L allows short-term landlords (hereinafter referred to as the client, landlord, or host) to outsource the obligations arising from the tenancy by facilitating the performance of a number of activities, such as landlord-tenant communication, check-in/check-out, cleaning and laundry, among others, thus increasing the convenience of the tenancy for landlords and guests alike.
These Terms and Conditions govern your access to and use of the website (hereinafter the Website), the services offered and the contracting of the same by customers, as well as all collective content, and also constitute a binding contract between you and SUPER HOST VV APARTMENTS S.L. Please read these Terms and Conditions carefully each time you access the Website.
We also recommend that you carefully read our Privacy Policy, as well as the Legal Notice, available on this website. If you do not agree with any of our policies, you will not be entitled to obtain information or to continue using the website or the Services.
You accept and agree that, SUPER HOST VV APARTMENTS S.L is not a PARTY to any agreement entered into between short-term landlords and guests, nor is it a real estate agency, agent or insurer. SUPER HOST VV APARTMENTS S.L has no control over the conduct of landlords, guests and/or other users of the website, the services offered by third parties or the condition of the accommodation, and disclaims all liability in this respect, to the fullest extent permitted by law.
To access certain features of the Website, and to book the Services, you need to register to create an account with SUPER HOST VV APARTMENTS S.L. You can register to receive the Services directly through the Website.
Your account SUPER HOST VV APARTMENTS S.L will be created for your use of the Site based on the personal information you provide to us.
The information provided by you at the time of registration is important and must be true, complete and correct. You agree and undertake to update such information to keep it accurate, current and complete. By registering on our Website you agree to be bound by these Terms and Conditions and you agree that you have read and agree to the Terms and Conditions on our website. Upon registration you will be provided with a strictly personal username and password which you agree to keep confidential.
You are responsible for safeguarding your password. You will immediately notify SUPER HOST VV APARTMENTS S.L any unauthorised use of your SUPER HOST VV APARTMENTS S.L You may not assign or otherwise transfer your account to any other person or entity. SUPER HOST VV APARTMENTS S.L to another party. You will be responsible for any and all activities conducted through your account on SUPER HOST VV APARTMENTS S.L.
By registering on our website you declare that you are of legal age, with full capacity to act and that you are able to contract the services offered, SUPER HOST VV APARTMENTS S.L
The cancellation of your registration on the website of SUPER HOST VV APARTMENTS S.L for any reason whatsoever shall automatically terminate this Agreement.
The subject matter of the contract is established as the provision of management services in relation to the short-term letting of dwellings, by SUPER HOST VV APARTMENTS S.L in favour of the lessor, who would be our main customer.
The FULL management mode will include all the services offered by SUPER HOST VV APARTMENTS S.Lwhich are detailed below in the Services section.
The tariff of SUPER HOST VV APARTMENTS S.L will be 18% (VAT included) on the total amount of the rental reservation. The total amount of the rental booking is the result of multiplying the price per night by the number of nights paid by the guest.
The cleaning costs are to be borne by the guests and are to be paid by the owner to SUPER HOST VV APARTMENTS S.L together with the 18% tariff.
The registered customer will be able to review and modify through his customer space within the website, certain information related to his accommodation, such as a calendar of selected and available dates or visitor and revenue information among others.
The services defined below shall be included in the management contract in Full by short-term landlords.
SUPER HOST VV APARTMENTS S.L check in guests through one of the means provided for this purpose, such as face-to-face check-in, opening by electronic lock (if the property has this device) or collection from the left-luggage office, among others.
The means selected in each case for the check-in will be subject to the choice of SUPER HOST VV APARTMENTS S.L.
The following conditions shall apply to the execution of check-ins:
The check-in service must be confirmed by the guest at least 48 hours in advance. In the event that we do not have the necessary information about the guest's arrival time and means of transport, SUPER HOST VV APARTMENTS S.L does not guarantee the correct performance of the check-in service.
For the provision of the check-in service, the hirer shall deliver to SUPER HOST VV APARTMENTS S.L the required number of keys to the property, by any of the means described in the booking process.
After the guests' stay, SUPER HOST VV APARTMENTS S.L will proceed to collect the keys at the indicated address, verifying the state of the property. SUPER HOST VV APARTMENTS S.L recommends the landlord to remove all valuables before the arrival of the guests. SUPER HOST VV APARTMENTS S.L cannot be held responsible for items lost or damaged by guests. Guests must check out of the accommodation by 11:00 a.m. on the day of departure.
SUPER HOST VV APARTMENTS S.L provides cleaning services of the accommodation after the end of the guests' stay. This service includes the cleaning of bathroom/s, kitchen and bedroom/s, as well as sweeping and mopping of the entire property and removal of rubbish.
The cleaning service included in the Full management mode will be carried out by default between 11:30 and 17:00 on the day of departure of the guests. Inter-booking cleaning services during a guest's stay are not included in the price of the cleaning service and will incur an additional cost to the guest. Inter-room cleaning services are subject to availability.
The following cleaning utensils must be provided by the customer at the start of the service:
The following cleaning products must be provided by the customer at the start of the service:
In the event that such utensils and cleaning products are not found in the dwelling, SUPER HOST VV APARTMENTS S.L does not guarantee the correct performance of the cleaning service. The cleaning utensils and cleaning products that SUPER HOST VV APARTMENTS S.L The cleaning service is not included in the price of the cleaning service and will entail an additional cost for the client.
The Client authorises SUPER HOST VV APARTMENTS S.L to use the household appliances in the dwelling for the cleaning service.
The Client may request occasional cleaning services outside of a guest's booking. These cleaning services are not included in the Full Management Package and will incur an additional cost to the Client depending on the number of rooms in the property. Occasional cleaning services must be notified to SUPER HOST VV APARTMENTS S.L at least 72 hours in advance.
The customer authorises SUPER HOST VV APARTMENTS S.L to carry out a pre-cleaning prior to an incoming booking when the property has been closed and unbooked for the previous 30 days. This cleaning service is not included in the full management package and will incur an additional cost to the client depending on the number of rooms in the property:
For the provision of the cleaning service, the lessor shall provide the following to the lessee SUPER HOST VV APARTMENTS S.L the required number of keys to the property, by any of the means described in the booking process.
SUPER HOST VV APARTMENTS S.L offers a laundry and ironing service for sheets and towels. The laundry service includes the preparation and presentation of beds and bathrooms for the next booking.
The laundry service included in the Full Management Package will be provided by default between 11:30 am and 5:00 pm on the guests' day of departure. Inter-room laundry services are not included in the price of the Cleaning Service and will be at an additional cost to the guest. Inter-room laundry services are subject to availability.
In order to guarantee the laundry service, the client must leave at least 3 sets of sheets and towels sufficient for the number of guests staying. In the event that these sets of sheets and towels are not found in the property, SUPER HOST VV APARTMENTS S.L does not guarantee the correct performance of the laundry service. The property must have duvets for the number of beds.
In certain localities SUPER HOST VV APARTMENTS S.L provides renting of sheets and towels. In these locations the Client shall not leave sets of sheets and towels at the property. The stock of sheets and towels provided by Renting is the property of . The Client undertakes to return the stock of sheets and towels at the end of the management contract.
The Client may request occasional laundry services outside of a guest's booking. These cleaning services are not included in the Full Management Package and will incur an additional cost to the Customer depending on the number of rooms in the property. Occasional laundry services must be notified to SUPER HOST VV APARTMENTS S.L at least 72 hours in advance.
The customer authorises SUPER HOST VV APARTMENTS S.L to use the household appliances in the dwelling for the laundry service.
SUPER HOST VV APARTMENTS S.L conduct communications with potential guests to provide information about the property and resolve issues that may arise during the booking process. SUPER HOST VV APARTMENTS S.L will also communicate with guests before, during and after their stay to help guests enjoy a trouble-free stay.
The guest communications service included in the Full management package will be provided from 8:00 to 00:00 hours 365 days a year.
The communications service includes contact with guests to arrange check-in and check-out, explanations on how the house and appliances work, and recommendations on activities to do in the accommodation.
SUPER HOST VV APARTMENTS S.L will assist the client with the selection and screening of guests for accommodation. The client acknowledges and accepts that he/she is solely responsible for the selection of guests according to the acceptance criteria indicated by him/her. The rental agreement for the property shall bind only the lessor and the guest. The client acknowledges and accepts that SUPER HOST VV APARTMENTS S.L is not a real estate agent and will not negotiate or execute agreements with guests on your behalf. SUPER HOST VV APARTMENTS S.L shall not be part of any agreement between landlords and guests.
At the end of the stay SUPER HOST VV APARTMENTS S.L a guest report can be made on the booking portals. At the same time, guest satisfaction will be verified and guest feedback will be recorded for the optimisation of the services offered.
SUPER HOST VV APARTMENTS S.L may mediate a possible disagreement between the landlord and the guest through the resolution centre of the rental platform where the property is advertised. SUPER HOST VV APARTMENTS S.L reserves the right to participate in the resolution of a problem between the lessor and the guest, and assumes no responsibility for actions taken in the problem-solving process.
For the correct management and communication with the guest, it is compulsory that the property has a wireless internet connection (WIFI).
SUPER HOST VV APARTMENTS S.L may update the price and adjust the timetable to take into account various factors (including, but not limited to, the time of year, competition or the type of building the property is built in) that may influence the rental of the property.
SUPER HOST VV APARTMENTS S.L may assist the host with the optimisation of their accommodation profile on one of the third party platforms. The host is solely responsible for the accuracy of all information displayed in the listing.
Regarding third party platforms, SUPER HOST VV APARTMENTS S.L shall take into account the customer's preferences, provided that the customer has communicated them in advance; in the absence of such preferences, it shall SUPER HOST VV APARTMENTS S.L expressly reserves the right to publish such lease(s) on such platform(s) as it deems appropriate.
SUPER HOST VV APARTMENTS S.L is responsible for managing the maintenance tasks that may be necessary to provide the services and guarantee the guest's stay when repairs are required in the property.
The customer authorises SUPER HOST VV APARTMENTS S.L to an autonomy of intervention whereby SUPER HOST VV APARTMENTS S.L can manage repairs or maintenance of the property for an amount less than or equal to €150 without prior authorisation from the client. Weguest undertakes to notify the client of the details of the intervention. The cost that may be incurred for maintenance work will be borne by the Client.
In the case of repairs costing more than €150, SUPER HOST VV APARTMENTS S.L may provide the customer with the necessary professionals for the purpose of preparing a quotation. In the event that a quotation is accepted directly by the customer, SUPER HOST VV APARTMENTS S.L may arrange for such a professional, such as a plumber, appliance technician, locksmith or electrician. Any costs incurred for maintenance work shall be borne by the Customer. SUPER HOST VV APARTMENTS S.L does not screen or censor professionals, nor does it have control over the accuracy, reliability, ability, completeness or timeliness of the profiles of the professionals in question and makes no representations about them. The customer expressly acknowledges that it is the customer's sole responsibility to negotiate with the professional the terms relating to the performance of any maintenance and/or repair services. SUPER HOST VV APARTMENTS S.L assumes no liability in connection with any contract or other agreement entered into between the client and the professional.
SUPER HOST VV APARTMENTS S.L shall not be liable for any failure or damage caused by the repair, nor shall it be liable for any warranty as to the quality or nature of the maintenance services or any other warranty associated with this work. SUPER HOST VV APARTMENTS S.L disclaims and declines all responsibility for the quality or adequacy of any work performed, or not performed, by a professional. Accordingly, SUPER HOST VV APARTMENTS S.L is not liable to the client or to the professional in any conflict situation, act or omission resulting therefrom, including any damages suffered, including but not limited to direct, indirect, consequential, incidental, loss of profits, and those arising out of, caused by and/or resulting from such maintenance. The customer accepts all risks associated with dealing with strangers or persons acting under false pretences.
The customer authorises S to carry out seasonal inspections of the property to ensure the proper functioning and condition of the property. These inspections will be a maximum of 2 per year. This service is not included in the Full management package and will incur an additional cost of €19.90 (VAT included) per service for the client.
In order to improve the quality and control of the reservation and the services associated with it, the Client expressly authorises that SUPER HOST VV APARTMENTS S.L purchases and installs an electronic lock free of charge to the Customer, and without consideration, on the Property(ies) owned by the Customer. For clarification purposes, the ownership of the electronic lock is and shall remain with the Customer. SUPER HOST VV APARTMENTS S.L .
For these purposes, the Customer expressly authorises SUPER HOST VV APARTMENTS S.L to install the electronic lock from this moment onwards, authorising its access to the described property/s and authorising him/her to take any necessary action to ensure that the lock is installed correctly.
For the correct functioning of the device, it will provide the property with a broadband internet line and a stable and permanent 220AC socket, with the economic cost of this line and electricity being at the Customer's expense.
Excluded from this service are all actions required as a result of: (i) extension, improvement or modification of the electronic lock; (ii) technical assistance that is not due to defects or malfunctions of the electronic lock; (iii) technical assistance of those components of the electronic lock that have not been supplied by the electronic lock; (iv) technical assistance of those components of the electronic lock that have not been supplied by the electronic lock; (v) technical assistance of those components of the electronic lock that have not been supplied by the electronic lock; (vi) technical assistance of those components of the electronic lock that have not been supplied by the electronic lock. SUPER HOST VV APARTMENTS S.L(iv) manipulation or improper use by the Customer of the electronic lock that implies the existence of fraud or negligence in such action; (v) circumstances resulting from prior breach by the Customer of his obligations; (vi) breakdowns and/or changes in the service by the fixed or mobile telephone company and/or the electricity company owning the network, as well as those caused by surges, lightning and other cases of force majeure or fortuitous events.
The work and journeys of the technical service contracted by you SUPER HOST VV APARTMENTS S.L that have their cause in any of the above cases, will be invoiced to the Client. Breakdown" shall be understood to mean damage that prevents the Lock from functioning properly to fulfil the purpose for which it is intended.
Technical problem' shall mean an occurrence which requires intervention by SUPER HOST VV APARTMENTS S.L to check, whether or not in person, and which in no case prevents the electronic lock from fully functioning.
Upon termination of this Agreement, the Customer expressly consents and agrees that the electronic lock may be removed from the Property(ies) described. To this effect SUPER HOST VV APARTMENTS S.L shall notify by any written means evidencing such notification, the time at which such de-installation will take place. In the event that the Customer does not allow the recovery of the installed lock by SUPER HOST VV APARTMENTS S.L a penalty shall accrue in favour of SUPER HOST VV APARTMENTS S.L 500 plus VAT.
In addition to other warranties set out in these Terms and Conditions, the host warrants that the following clauses will be complied with:
Hosts shall pay the charge for the services performed by SUPER HOST VV APARTMENTS S.L through the payment method provided, once all services associated with a booking have been completed.
The host undertakes to provide and maintain a method of payment with sufficient funds to effect charges for services performed by the host. SUPER HOST VV APARTMENTS S.L for as long as the Contract remains in force and until payment for the last service performed. The host authorises SUPER HOST VV APARTMENTS S.L to make recurring charges for services rendered through the payment method selected in the booking process.
In the event of non-payment by the Customer, SUPER HOST VV APARTMENTS S.L may, without prejudice to the exercise of such legal actions as it deems appropriate, request the inclusion of the Customer's data in solvency and credit files. In addition, SUPER HOST VV APARTMENTS S.L may immediately cease to provide service to the Customer.
SUPER HOST VV APARTMENTS S.L may, at its sole option, round up or down the amounts payable by the Hosts to the nearest functional whole number in which the relevant currency is expressed.
Where applicable, or at the request of a Client, SUPER HOST VV APARTMENTS S.L may issue a valid invoice to such Customer.
The customer is solely responsible for communicating to SUPER HOST VV APARTMENTS S.L any cancellation and/or modification that may take place, assuming any penalties that may derive from the same, exonerating SUPER HOST VV APARTMENTS S.L from any liability.
In case of termination of the management contract by the lessor/customer, SUPER HOST VV APARTMENTS S.L shall be entitled to receive the agreed rate from the total of each booking, which has been generated by SUPER HOST VV APARTMENTS S.L until the time of actual termination, i.e. between the date of registration as a customer of SUPER HOST VV APARTMENTS S.L and the date of deregistration as a customer of SUPER HOST VV APARTMENTS S.L regardless of whether the services associated with such bookings occur after the termination of the agreement between the parties, even if SUPER HOST VV APARTMENTS S.L had the management of the aforementioned reservations not been continued after the termination. To terminate the contract, it will be necessary to send an e-mail to the address "...".info@fuerteventura.site"stating the name and ownership of the landlord/client and the date of termination of the contract. The return shipment of the keys and other belongings of the Client shall be at the Client's expense.
SUPER HOST VV APARTMENTS S.L will maintain the cancellation policy that the host has selected for its advertisement on the booking platforms, provided that the cancellation refund is made at least 48 hours prior to the guest's day of arrival.
If no cancellation policy is selected, SUPER HOST VV APARTMENTS S.L will by default establish a full refund cancellation policy for the guest (with the exception of platform fees) at least 48 hours prior to the guest's day of arrival.
SUPER HOST VV APARTMENTS S.L shall not be liable for any financial or other repercussions that may result from cancellation of the rental by the host or the guest.
The customer who cancels the holiday rental booking(s) at their own risk and expense shall be responsible for cancelling the same on the platform in question, exonerating from any action, management and/or cost to SUPER HOST VV APARTMENTS S.Land should proceed accordingly.
Notwithstanding the exemptions described elsewhere in these terms and conditions, the host is solely responsible for all of its communications and interactions with potential guests within a property booking portal. SUPER HOST VV APARTMENTS S.L rejects any liability in this respect.
SUPER HOST VV APARTMENTS S.L is not responsible for any damage or theft inside the property by the guest or other persons, being the electronic lock installed a purely preventive or deterrent element. The host will be solely responsible for establishing a deposit according to the characteristics of the property on the rental platform.
The Client acknowledges that the subscription of the present Contract implies the use of a series of electronic security means for preventive and dissuasive purposes that in no way guarantees the non-commission of illicit acts or replaces insurance coverage. Likewise, the Client acknowledges having received all the information necessary for the proper use of the services provided.
SUPER HOST VV APARTMENTS S.L is not responsible for the possible relocation of guests, when this takes place for reasons beyond its control. SUPER HOST VV APARTMENTS S.L. In the event that relocation should be necessary due to a failure of SUPER HOST VV APARTMENTS S.LThe company will contact the guest as soon as possible, offering the guest a suitable alternative, acting with due diligence.
SUPER HOST VV APARTMENTS S.L does not guarantee the legality, quality or existence of the advertisements published by the User nor the veracity of the same. SUPER HOST VV APARTMENTS S.L assumes no responsibility for the identity of the User.
SUPER HOST VV APARTMENTS S.L assumes no liability whatsoever, and shall not be liable for any damages (including, but not limited to, incidental, consequential or loss of profit) arising from, but not limited to, these terms and conditions and possible conflicts that may arise between these terms and conditions and those that the User has established with the guest(s), the interruption of service or failure of the Website, any communications that the User maintains with third parties, arising from cleaning and laundry services or arising from maintenance or repairs.
In compliance with the provisions of the General Data Protection Regulation, SUPER HOST VV APARTMENTS S.Linforms those individuals who intervene on their own behalf or on behalf of legal entities that their personal data will be included in files under the responsibility of SUPER HOST VV APARTMENTS S.LThe purpose of which is to exercise the rights and fulfil the obligations arising from the contract.
The processing is strictly necessary for this purpose and no automated decisions that may affect the data subjects will be taken. The data will be kept for the duration of the Contract, and for the time necessary to comply with the legal and contractual obligations related to the contract. Personal data will not be disclosed to third parties unless legally obliged to do so. Also, unless you object by clicking on the appropriate box, SUPER HOST VV APARTMENTS S.L will use your contact details to keep you informed, by any means, about products, services, promotions, news or events from SUPER HOST VV APARTMENTS S.Lrelated to the marketing sector, which may be of interest to you. When these communications are sent by email, they may be sent using the Mailchimp tool, managed by the company The Rocket Science Group LLC, whose servers are located in the USA, which involves the transfer of personal data outside the European Economic Area. However, this country offers adequate data protection guarantees through its adherence to the Privacy Shield Principles. Interested parties may at any time request access to their personal data, its rectification, deletion, opposition, limitation, portability and revocation of their consent, by sending a written communication to the address Calle Escultor Roque López 6, Bajo, 30008 Murcia, Spain or to the e-mail address info@fuerteventura.siteby providing a copy of your ID card or equivalent document and specifying your request. Likewise, if you consider that your right to the protection of personal data has been violated, you may file a complaint with the Spanish Data Protection Agency (www.aepd.es)
For more information, please also carefully read our Privacy Policy, available at https://www.fuerteventura.sit/privacidad
SUPER HOST VV APARTMENTS S.L is the owner of the intellectual and industrial property rights in relation to all the contents and elements included in this website, and therefore they are strictly protected by the corresponding laws.
It is strictly forbidden to reproduce, copy, publicly communicate, distribute, transform or modify the elements of the website, or to infringe any other right that may be protected by intellectual or industrial property law, unless authorised by the owner of the corresponding rights or it is legally permitted.
SUPER HOST VV APARTMENTS S.L reserves the right to modify, at any time, the contents, service rates and configuration of the website, as well as its Legal Notice, Privacy Policy, and Terms and Conditions, in addition to the possibility of temporarily suspending its services on the Website. If any changes are made to any of the aforementioned, the "Last updated" date will be updated at the top of the same. You will also be notified of changes by email at least thirty (30) days prior to the change taking effect. If you do not agree to the amended Terms, you have the right to terminate the Agreement. We will inform you of your right to terminate the Agreement in the notification email. If you do not terminate your Agreement prior to the date on which the amendments come into effect, your continued access to or use of the SUPER HOST VV APARTMENTS S.L shall constitute acceptance of the amendments made.
The contractual relationship between SUPER HOST VV APARTMENTS S.L and the USER shall be governed by the applicable Spanish legislation, and any dispute shall be submitted to the Courts and Tribunals of Puerto del Rosario, Las Palmas.
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